Shipping and returns

1. Delivery zones and timing

We ship to Italy, the European Union, Switzerland and the United Kingdom. We hand the parcel to the courier within 24/48 working hours of the order. From there, delivery follows the courier's own estimated timing — about 24-48 working hours in Italy, and about 3-5 working days for the European Union, Switzerland and the United Kingdom. These are courier estimates, not a delivery time we guarantee, and islands or remote areas may take longer.

We don't yet ship beyond these zones: for non-EU countries beyond Switzerland and the UK, importing live material such as the inoculated substrate requires an import permit and a phytosanitary certificate specific to each shipment, which we don't currently manage directly through the site.

2. Shipping costs

Shipping within Italy has a flat cost of €5.90, free for orders of €30 or more. For the European Union, Switzerland and the United Kingdom, costs are shown at checkout based on the destination country.

3. Phytosanitary compliance of the substrate

The kit contains a live substrate inoculated with mycelium. No phytosanitary certificate is required for movement within the European Union: transport is covered by a standard commercial delivery note, as for any other product. The same applies to shipments to Switzerland and the United Kingdom.

4. Order tracking

We ship with couriers such as Poste Italiane, SDA, GLS or Bartolini (BRT) for Italy, and with equivalent international couriers for the other zones, depending on the destination. You'll receive a confirmation email with the tracking code when your order ships. If you have an account, you can also check your order status from your personal area.

5. How a return works

Withdrawal is only possible if the kit is still sealed and growing has not been started (see Terms and conditions, section 5). Use the digital withdrawal tool at fungodate.com/recesso — no reason needed, with an immediate on-screen and emailed confirmation — or alternatively write to us at info@fungodate.com stating your order number and product. The product must be returned intact and sealed, in its original packaging where possible. The cost and responsibility of the return shipment are always the customer's, except — unlike withdrawal — where the return is due to our error or a defective product: see point 6 below.

6. Damaged or defective product

If the parcel arrives damaged or the product has a defect, write to us within a few days of delivery at info@fungodate.com attaching a photo: we'll assess a replacement or refund without needing anything sent back, when possible.

7. Need help?

For any question about shipping or returns, write to us at info@fungodate.com or on WhatsApp: we reply within the day.